We typically check our e-mail orders every day, no matter if we are at home or away. The internet is a beautiful thing! If E-mail is just not your cup of tea, calling the 310-493-FISH number and leaving a message will get you a response, usually within the same day.
How Long Will it Take to Build My Custom Rod?- Building a custom rod usually takes as little as 1 week, to as much as 8 weeks depending on availability of components, and our backlog. I will typically take your order, collect your components as soon as possible, and when I start assembly of your components, you will get a request for payment.
Payment Options:Cash, checks and money orders are always appreciated and helps to keep our costs down. We also accept Visa, Mastercard, Discover and American Express through our new "E-Mail" Payment System powered by PayPal! When its time for us to start your custom rod assembly, you will get a E-Mail request for payment. Follow the instructions and your credit card or bank card will be processed over Paypal's "Secure Server". You dont even need to be a Pay Pal member.
Rod Shipping Methods and Costs: Over the years we have gotten the best shipping service from Federal Express (FedEx). You might have noticed too that shipping charges have increased, just like everything else associated with transportation. We will do our best to make every effort to keep shipping costs down, and to only charge you for the actual shipping costs. So, you can expect to pay as little as $16 for rods shipped in the Western United States, and as much as $30 on the East Coast. The cost of the shipping tube ($5) is always included in custom rod shipments and blank+component kits. Shipment of just a "single blank" will incure a charge for the tube. All shipments are insured!


Box Components Shipments When small components are shipped, we will choose the best method (Fed-Ex or USPS Priority Mail) based on price. Usually orders under 1 pound will use Priority Mail. All shipments are insured!
If you have any other shipping or payment questions, E-Mail us atLouis@Bad-Fish.Com
